Returns and Refund Policy

Last Update Date: 24 July 2025

At Scanrly, customer satisfaction is our top priority. We strive to deliver high-quality digital services including website development, software solutions, and digital marketing. However, due to the nature of our work, certain conditions apply to refunds and returns.

Digital Services & Non-Tangible Products

Because our services are customized and intangible, we do not offer refunds once the service has been initiated or delivered. This includes but is not limited to:

  • Website Design & Development

  • Digital Marketing Campaigns

  • Software Development

  • Branding & Graphic Design

  • Consultation Services

Refund Eligibility

A partial or full refund may be considered under the following conditions:

  • The project has not yet started and no work has been delivered.

  • A cancellation request is made in writing within 24 hours of payment.

  • There is a proven failure to deliver the agreed-upon scope of service as per the signed contract or proposal.

All refund requests must be submitted to hello@scanrly.com with a valid reason and project reference details.

No Refunds Will Be Provided If:

  • Work has already started or been partially delivered.

  • The delay in delivery is caused by lack of client communication, approvals, or required inputs.

  • The project was delayed or canceled due to client-side issues.

  • The client decides to discontinue or change project scope after payment and initiation.

Subscription-Based Services

If you are enrolled in a monthly or yearly subscription (e.g., hosting, maintenance, SEO retainers):

  • You may cancel your subscription with 7 days written notice before the next billing cycle.

  • No refunds will be issued for the current billing cycle or for any unused portion once the service is active.

Chargebacks and Disputes

We encourage you to contact us first before initiating any chargebacks through your bank or payment provider. Filing a chargeback without prior communication may be considered a breach of contract.

Modifications and Cancellations

If you need to cancel or modify your order, please contact us at:

Email: hello@scanrly.com
Phone: +91-8004440618

We will evaluate your request based on the current project stage and our refund policy.

Policy Updates

Scanrly reserves the right to update or modify this Returns and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Information

For any questions related to returns or refunds, reach out to:
Email: hello@scanrly.com
Phone: +91-8004440618